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Terms of Service

These Terms of Service constitute a legal agreement that sets out your rights and obligations, and those of DIGITAL SERVICES HOLDING LLP (or the Company), a company whose Registered office address is 32 Kinburn Street, London, England, SE16 6DW, in relation to the Datae platform and its services. By accessing the Platform and/or using the services available on the Platform ("Services"), you unconditionally agree to comply with and be bound by these Terms, as well as our Privacy Policy which govern our relationship with you in relation to this Platform. If you disagree with any part of these Terms, please do not use the Platform.

We reserve the right to update or revise these Terms without notice. Please check these Terms periodically for changes. You will be deemed to have accepted any amended Terms if you continue to use the Platform after such amendments are made.

1. About Our Services

Datae is a fully managed multi-purpose business intelligence analysis tool and data platform that allows businesses to unlock value from their various data sources.

2. Your Account

You are responsible for keeping your username and password confidential and secure, as well as for all activities conducted under your username. Notify us immediately if there is any unauthorized use or access to your account.

When contacting our support team, please note that we may need to access your account and content to diagnose issues. If you prefer not to grant access, please let us know, and we will do our best to assist you without it.

Datae reserves the right to terminate, restrict, or suspend the Accounts (as applicable) at any time, without notice, for any reason whatsoever. Any such termination, restriction or suspension will not affect any obligation that may already have been incurred to us in relation to the Accounts.

3. Permitted Uses and License Grant

The Platform includes content that Datae either owns or has a license for. These assets which include (but are not limited to) the platform's design, layout, look, appearance, and graphics in addition to promotional photos are covered by relevant copyright and trademark laws. Reproduction of the materials without our permission is forbidden.

You may only use Datae for internal business purposes. You are not permitted to:

  1. Send spam or other repetitive or unsolicited messages in violation of applicable laws.
  2. Send or store material that violates intellectual property rights. 
  3. Send or store material that contains software viruses, worms, Trojan horses, or other harmful computer code, files, scripts, agents, or programs.
  4. Interfere with or disrupt the integrity or performance of the platform or the data contained therein.
  5. Attempt to gain unauthorized access to the platform or its related systems or networks.

4. Billables, Refunds, and Plans Upgrade

To use our services, a valid credit card must be provided for payment. Charges are billed in advance on a monthly or yearly basis, as selected by the user, and are non-refundable. No refunds are offered for partial months of service or unused months with an active account. If you upgrade your subscription plan, your credit card will be automatically charged the new rate at the next billing cycle. If the Platform’s pricing is to change, we will notify you at least 30 days before the new rates are implemented.

5. Cancellation and Termination

The company reserves the right to suspend or terminate your account and deny access to current or future use of the Services, at any time and for any reason. Termination may result in deactivation or deletion of your account, along with forfeiture of all User Content. We also reserve the right to refuse service to any individual, at any time and for any reason.

6. Indemnity

You agree to indemnify and hold the Company, its affiliates, directors, employees, agents and authorized representatives harmless from and against all liabilities, actions, attorneys' fees, costs, damages, losses and other expenses incurred by us, as a result of any breach of these terms by you.